Shipping & Return Policy
RETURN/EXCHANGE POLICY/SHIPPING POLICY
Due to the nature of our products (made to order/personalized/customized), we only except returns (for exchange or store credit)for products defective upon delivery. Carefully look over each item once you have received your order(s). Even though each item is inspected before shipping, it may still be possible to receive a defective item (excludes items that are labeled as imperfections) . If you think the items you received may be defective please contact us at email@example.com within 3 days of receiving your item. Please attach a picture in your email. We will issue an exchange (or store credit if item is unavailable) for defective items or items that were sent incorrectly (wrong size, wrong color) within 3 days of delivery. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If there is an extenuating circumstance and we allow an item to be exchanged for reasons other than listed above customer is responsible for returned shipping costs and for the cost of shipping a new item. This is determined on a case by case basis.
Sale items (if applicable)
All Sales Final, unfortunately we can’t offer you a refund or exchange.
No order cancellations once you have placed your order. All Sales Final.
Please double check your order before you checkout to make sure you have the correct color, size etc.
The site may over sell an item at times, if this happens you will receive an email and a refund from us. We apologize in advance and are very sorry if this causes any inconvenience.
During any pre-order sale it is possible that an item may be placed on back order. We will always communicate with you on any back ordered items.
SHIPPING AND HANDLING FEES
All purchases are shipped via USPS. Shipping and Handling rates are based on Weight & Location.
All items placed in the same order are shipped together. Unfortunately we are unable to combine shipping on multiple orders. You will receive shipping notification through email once your item(s) has shipped.
Once your item has shipped and leaves our possession, we are not responsible for the package.
If there is a concern with tracking please contact the USPS.
Made to order item(s) processing time is typically 15-17 Business Days. Processing time does not include shipping time(s) - Please allow additional time for the shipping process (length of time it takes your package to arrive to you once your item(s) shipped.
Some made to order items may require a longer processing time - if this occurs it will be noted within the product description.